Privacy Policy
Last updated: October 2026
This notice describes our privacy policy (“Notice”). By visiting our Web Site (“Web Site”), you are accepting the practices described in this Notice.
Information We Collect
When you contact us or we handle your claim, we may collect your name, phone number, email address, mailing address, vehicle and claim details, and photos or documents you send us.
Our Privacy Principles
- Titan Claim Services does not sell customer information.
- Titan Claim Services does not allow those acting on our behalf to use customer information for their own marketing purposes.
- Titan Claim Services requires any third-party service providers to protect customer information.
- Titan Claim Services does not share customer information unless:
- You expressly authorize it.
- It is permitted or required by law.
- Your insurance policy contract permits it.
SMS Privacy Policy
Welcome to Titan Claim Services (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, particularly in relation to our SMS services.
SMS Consent
Titan Claim Services texts only people who have agreed to receive texts from us. You can agree by telling a Titan team member by phone that we may text you about your claim. We read you the details below before you agree.
Giving us your phone number does not, by itself, sign you up for texts. Agreeing to texts is not required to file or resolve a claim.
Texts are about your existing claim: status updates, document and photo requests, scheduling, and claim resolution. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also call 214-210-0311 or email claims@titanclaimservices.com.
1. Information We Collect
We may collect the following types of information when you interact with our SMS services:
Personal Information: Your phone number, name, and any other information you provide when opting in to our SMS services.
Usage Information: Details about your interactions with our SMS messages, including the time and date.
2. How We Use Your Information
To send you transactional and informational SMS messages related to insurance claim administration, claim status updates, scheduling, documentation requests, settlement notifications, and customer service communications.
3. Disclosure of Information
Service Providers: We may share your information with third-party providers who assist with our SMS services.
Legal Compliance: To comply with legal obligations or requests.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Your Choices
Opt-out: You can opt out of SMS messages by following the instructions provided or contacting us.
5. Security
We take reasonable steps to protect your data from unauthorized access or disclosure. However, no method of online transmission or electronic storage is fully secure.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: