Privacy Policy
This notice describes our privacy policy (“Notice”). By visiting our Web Site (“Web Site”), you are accepting the practices described in this Notice.
Information We Access or Collect in the Titan Claim Services Application
- Policy Information (retrieved from PAS system)
- First and Last name (from your policy)
- Email address (provided during your registration)
- Precise Location (from device)
- Photographs (only when attached by you when using Claims and other features)
- Technical device information (model, software version, carrier, battery information, etc.)
- Phone sensor data (display status, GPS, etc.)
- GPS/Location Information (coordinates, date and time, etc.)
- Patterns of application usage, user interaction, and screen views (analytics)
- User ID (as set up by you during registration)
- Device ID (from device)
- Product interaction data (from features used)
- Application Crash data (for troubleshooting purposes only)
- Application Version (to ensure you have the most recent version)
Our Privacy Principles
- Titan Claim Services does not sell customer information.
- Titan Claim Services does not allow those acting on our behalf to use customer information for their own marketing purposes.
- Titan Claim Services requires any third-party service providers to protect customer information.
- Titan Claim Services does not share customer information unless:
- You expressly authorize it.
- It is permitted or required by law.
- Your insurance policy contract permits it.
SMS Privacy Policy
Welcome to Titan Claim Services (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, particularly in relation to our SMS services.
SMS Consent
By providing your mobile phone number to Titan Claim Services during the claims process, you consent to receive SMS messages regarding your claim, including claim status updates, scheduling, documentation requests, settlement notifications, and customer service communications. Consent is not a condition of any purchase.
1. Information We Collect
We may collect the following types of information when you interact with our SMS services:
Personal Information: Your phone number, name, and any other information you provide when opting in to our SMS services.
Usage Information: Details about your interactions with our SMS messages, including the time and date.
2. How We Use Your Information
To send you transactional and informational SMS messages related to insurance claim administration, claim status updates, scheduling, documentation requests, settlement notifications, and customer service communications.
3. Disclosure of Information
Service Providers: We may share your information with third-party providers who assist with our SMS services.
Legal Compliance: To comply with legal obligations or requests.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Your Choices
Opt-out: You can opt out of SMS messages by following the instructions provided or contacting us.
5. Security
We take reasonable steps to protect your data from unauthorized access or disclosure. However, no method of online transmission or electronic storage is fully secure.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: